Contact us

• The order will be processed and shipped within 3-5 business days.
• You will receive a shipping confirmation via e-mail or sms and tracking number once your products are shipped.
• It will usually it takes 2-3 weeks, from the date of shipping for your order to arrive worldwide, but please allow up to 2-4 weeks due to high demand.

We’d be happy to refund or send a replacement if the customer received a defective item or an incorrect size due to company’s fault.

We just need some pictures to review.

If the issue is quality, customer need to return the item(s) to receive a full refund.

If you need to exchange  or return, send us an email at info@puregemco.com.

Once you have received your shipping confirmation email, you just simply click on the tracking number link and it will redirect you to the tracking website.

If for any reason the tracking website isn’t working or not showing up just email us at info@puregemco.com and we will get back to you promptly.

• For MOST items we offer up to 60 days exchange policy. If you would like to exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.
• We STRONGLY recommend looking at the guidelines outlined in the product description before purchasing.  

In the very rare and unlikely event of a lost package or damaged item don’t worry! All you need to do is email us with your order number at info@puregemco.com and we will reply address the issue and get it resolved quickly!